Terms of service
Welcome to Abtello. These Terms of Service govern your use of our website and your purchase of products from us.
By accessing our website, placing an order or otherwise using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.
Nothing in these Terms affects any statutory rights you may have under applicable UK consumer law.
1. About Abtello
This website is operated by Abtello.
Contact details:
Abtello
34 Watford Rd
Cotteridge
Birmingham B30 1NW
United Kingdom
Email: contact@abtello.co.uk
Phone: +44 7501 646216
2. Using Our Website
You may use our website for lawful purposes and to browse or purchase products offered through our store.
You must not:
- Use our website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our website or systems
- Introduce viruses, malicious code or other harmful technology
- Interfere with the security or operation of our website
- Misuse information or content available through our website
We reserve the right to restrict access where reasonably necessary to protect our website, customers or business.
3. Product Information
We aim to provide accurate product descriptions, images, specifications, prices and availability information.
Product colours and appearance may vary slightly depending on your screen, device, lighting or manufacturer updates.
Where specifications are supplied by manufacturers or distributors, we take reasonable steps to present this information accurately. Manufacturers may occasionally update product specifications or packaging.
If we discover a significant error affecting an order, we will contact you where appropriate.
4. Prices
Product prices are displayed on our website in the currency shown at checkout.
Applicable delivery charges and other costs will be clearly presented before you complete your purchase.
We may change prices from time to time. Any change will not normally affect an order that we have already accepted, except where permitted by law or where an obvious pricing error has occurred.
5. Orders
When you place an order, you are offering to purchase the selected products subject to these Terms.
After placing an order, you may receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Incorrect information has been provided
- We identify an obvious pricing or product-information error
- We reasonably suspect fraudulent or unauthorised activity
- We cannot deliver to the supplied address
If payment has already been collected for an order that we subsequently cancel, we will issue an appropriate refund.
6. Payments
Available payment methods are displayed during checkout.
You agree to provide current, complete and accurate billing and payment information.
Payments may be processed by third-party payment providers. Their services may be subject to additional terms and privacy policies.
We may conduct reasonable payment or fraud-prevention checks before accepting or dispatching an order.
7. Shipping and Delivery
Order processing times, delivery estimates, shipping charges and related information are explained in our Shipping Policy.
Delivery dates are estimates unless we expressly agree otherwise.
Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your delivery address after ordering, please contact us as soon as possible.
8. Returns, Cancellations and Refunds
Returns, cancellations and refunds are handled according to our Refund & Returns Policy and applicable UK consumer law.
Eligible UK consumers purchasing online may have statutory cancellation rights under the Consumer Contracts Regulations 2013.
Customers may also have statutory remedies where goods are faulty, not as described or otherwise fail to meet applicable requirements under the Consumer Rights Act 2015.
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
9. Product Availability
All products are subject to availability.
Adding an item to your shopping basket does not reserve that item. Occasionally, a product may become unavailable after an order has been submitted.
If we cannot supply an ordered product, we will contact you where appropriate and provide a refund for any amount paid for the unavailable item.
10. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or special offers.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotional codes may have expiry dates
- Certain products may be excluded
- Only one promotional code may be permitted per order
- Promotions may be subject to additional conditions
We reserve the right to withdraw or amend promotions where reasonably necessary, subject to applicable law.
11. Intellectual Property
Unless otherwise stated, the content of the Abtello website, including our original text, graphics, layout, branding and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
Third-party product names, trademarks, logos and images remain the property of their respective owners.
You may not reproduce, distribute, commercially exploit or modify protected website content without appropriate permission.
12. Third-Party Links and Services
Our website may contain links to or integrations with third-party websites and services.
We are not responsible for third-party websites that we do not operate. Your use of those services may be governed by their own terms and privacy policies.
13. Reviews and User Content
If you submit a product review, comment or other content to our website, you confirm that your submission is truthful, lawful and does not infringe the rights of another person.
We may moderate or remove content that is unlawful, misleading, abusive, fraudulent, irrelevant or otherwise inappropriate.
We will not knowingly represent fabricated reviews as genuine or verified customer experiences.
14. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend or restrict parts of the website for maintenance, security, technical improvements or other operational reasons.
15. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when a contract was formed or for losses resulting from circumstances outside our reasonable control.
If you are purchasing as a consumer, these Terms do not limit your statutory consumer rights.
16. Personal Information
We handle personal information in accordance with our Privacy Policy and applicable data protection law.
Please review our Privacy Policy for information about how personal information is collected, used and protected.
17. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on our website with the updated date.
Terms applicable to an order will generally be those in effect when the relevant order was placed, subject to applicable law.
18. Governing Law
These Terms are governed by applicable laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the laws applicable to you.
Any dispute will be handled by the courts with jurisdiction under applicable UK law.
19. Contact Us
If you have questions about these Terms of Service, please contact:
Abtello
34 Watford Rd
Cotteridge
Birmingham B30 1NW
United Kingdom
Email: contact@abtello.co.uk
Phone: +44 7501 646216