Terms of service
Welcome to Abtello. These Terms of Service govern your use of our website and purchases made through abtello.co.uk.
By accessing our website or placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights under applicable UK consumer law.
About Abtello
Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom
Email: contact@abtello.co.uk
Phone: +44 7501 646216
Use of Our Website
You may use our website for lawful shopping and informational purposes.
You must not misuse our website, attempt unauthorised access, interfere with its operation, introduce malicious software, engage in fraudulent activity, or use our services for unlawful purposes.
Product Information
We aim to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are clear and accurate.
Product colours or appearance may vary slightly depending on your device or screen. Manufacturers may also update packaging or product presentation from time to time.
Pricing
Product prices are displayed on our website in the applicable currency.
Any applicable shipping charges or other costs will be displayed during checkout before you complete your purchase.
We take reasonable care to ensure pricing is accurate. If an obvious pricing or listing error occurs, we may contact you before processing the affected order.
Orders
By submitting an order, you are offering to purchase the selected products subject to these Terms.
After placing your order, you may receive an acknowledgement by email confirming that we have received it.
Orders remain subject to product availability, payment authorisation, delivery availability, and reasonable security or fraud-prevention checks.
Order Acceptance
We may decline or cancel an order where reasonably necessary, including if:
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Payment cannot be authorised
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A product is unavailable
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An obvious pricing or listing error has occurred
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The delivery information provided is incomplete or invalid
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We reasonably suspect fraudulent or unauthorised activity
If we cancel an order after payment has been collected, any amount due back to you will be refunded to the original payment method.
Payment
We accept the payment methods displayed as available during checkout.
Customers are responsible for providing accurate billing and payment information. Your bank or payment provider may perform additional verification before authorising a transaction.
Shipping and Delivery
Orders are delivered according to the shipping options and estimated timeframes displayed on our website and described in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address.
Returns and Refunds
Eligible returns, cancellations, and refunds are handled according to our Return & Refund Policy and applicable UK consumer law.
Nothing in these Terms limits rights that consumers are legally entitled to exercise.
Faulty or Damaged Products
If you receive a product that is damaged, faulty, incomplete, or not as described, please contact us as soon as reasonably possible.
We may request reasonable information or photographs to help us investigate and resolve the issue.
Your statutory rights concerning faulty or misdescribed goods remain unaffected.
Promotions and Discounts
Promotions, discount codes, or special offers may have additional conditions, expiration dates, availability restrictions, or product exclusions.
Unless otherwise stated, promotional offers cannot be exchanged for cash.
Intellectual Property
The content, branding, design, graphics, text, and original materials available through our website may be protected by intellectual property laws.
Third-party product names, trademarks, and logos remain the property of their respective owners.
You may not reproduce, distribute, commercially exploit, or misuse protected website content without appropriate permission.
Third-Party Services
Our website may use third-party services for functions including payment processing, delivery, analytics, and other ecommerce operations.
Your use of independent third-party services may also be governed by their respective terms and privacy policies.
Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.
Please review our Privacy Policy for further information about how personal information is collected, used, and shared.
Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Abtello will not be responsible for losses that were not reasonably foreseeable when a contract was formed.
Nothing in this section affects your statutory consumer rights.
Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.
The Terms applicable to an order will generally be those in effect when the order is placed, subject to applicable law.
Governing Law
These Terms are governed by the laws of England and Wales.
Consumers may also benefit from mandatory legal protections applicable in the part of the United Kingdom in which they reside.
Contact Us
If you have questions about these Terms, your order, or our services, please contact:
Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom
Email: contact@abtello.co.uk
Phone: +44 7501 646216