Privacy Policy

At Abtello, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products you purchase or view
  • Communications you send to us
  • Device, browser and IP information
  • Website usage and interaction data
  • Marketing and communication preferences

Payment information may be processed securely by our payment service providers. We do not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Handle returns, refunds and customer enquiries
  • Process payments and help prevent fraudulent transactions
  • Maintain and improve our website and services
  • Comply with applicable legal and regulatory obligations
  • Send marketing communications where permitted and subject to your preferences

3. Legal Basis for Processing

Where UK data protection law applies, we process personal information when there is an appropriate legal basis, which may include:

  • Fulfilling a contract with you, such as processing your order
  • Compliance with a legal obligation
  • Our legitimate business interests, where those interests do not override your rights
  • Your consent, where consent is required

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where permitted, support analytics and advertising.

Where required by applicable law, we will request consent before using non-essential cookies.

You can also manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of our website.

5. How We Share Information

We may share personal information with service providers where reasonably necessary to operate our business, including:

  • E-commerce and website providers
  • Payment processors
  • Delivery and logistics providers
  • Customer support providers
  • Analytics and technology providers
  • Marketing and advertising providers, where applicable
  • Professional advisers and authorities where required by law

We only share information as necessary for legitimate business purposes or where otherwise permitted or required by law.

6. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where required, we take appropriate steps to ensure that international transfers of personal information are protected using safeguards recognised under applicable UK data protection law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business and financial records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request restriction of certain processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

You may also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

9. Marketing Communications

Where permitted, we may send you information about products, promotions or store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children where parental or guardian consent would be required under applicable law.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address it.

11. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can guarantee absolute security.

12. Third-Party Services

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and we recommend reviewing those policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, legal requirements or privacy practices.

The latest version will be published on our website with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Abtello
34 Watford Rd
Cotteridge
Birmingham B30 1NW
United Kingdom

Email: contact@abtello.co.uk
Phone: +44 7501 646216