Privacy Policy

At Abtello, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit abtello.co.uk, place an order, contact us, or otherwise interact with our services.

Who We Are

This website is operated under the Abtello name.

Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom

Email: contact@abtello.co.uk
Phone: +44 7501 646216

Information We Collect

Depending on how you interact with our store, we may collect information including:

  • Name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Order and transaction information

  • Products purchased or viewed

  • Customer account information, where applicable

  • Communications with our customer support team

  • IP address and approximate location information

  • Browser, device, and website usage information

  • Cookie and similar technology information

  • Marketing preferences

Payment information may be processed by the payment providers available through our checkout. We do not directly store complete debit or credit card details.

How We Collect Information

We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information through our website.

Certain technical and usage information may also be collected automatically when you browse or interact with our website.

We may receive relevant information from service providers involved in payments, order fulfilment, delivery, fraud prevention, analytics, or other ecommerce operations.

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders

  • Process payments and refunds

  • Arrange delivery and provide tracking information

  • Manage returns and cancellations

  • Respond to customer enquiries

  • Maintain customer accounts

  • Detect and prevent fraudulent or unauthorised activity

  • Maintain and improve our website

  • Analyse website performance

  • Maintain appropriate business records

  • Comply with applicable legal obligations

  • Provide marketing communications where permitted

Legal Bases for Processing

Where required by UK data protection law, we process personal information on an appropriate lawful basis.

Depending on the circumstances, this may include:

  • Performance of a contract with you

  • Compliance with a legal obligation

  • Our legitimate interests, where those interests do not override your rights

  • Your consent, where consent is required

Payments

Payments are processed through payment providers available on our online store.

These providers may collect and process payment and transaction information in accordance with their own privacy and security practices.

Abtello does not directly store your complete payment card information.

Sharing Personal Information

We may share information where reasonably necessary with service providers that help us operate our business, including:

  • Ecommerce and website providers

  • Payment processors

  • Delivery and logistics providers

  • Technology and hosting providers

  • Analytics providers

  • Advertising and marketing providers

  • Fraud prevention and security services

  • Professional advisers

  • Government or regulatory authorities where legally required

We only share information where there is an appropriate business or legal reason for doing so.

Shopify

Our online store may use Shopify ecommerce technology to provide website, checkout, transaction, and related functionality.

Information submitted through our store may therefore be processed by Shopify as necessary to provide these services.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies for purposes including:

  • Operating essential website features

  • Remembering customer preferences

  • Maintaining shopping cart functionality

  • Measuring website performance

  • Understanding how visitors use our website

  • Fraud prevention and security

  • Advertising and marketing where permitted

Where required by law, we will request appropriate consent before using non-essential cookies.

Marketing Communications

Where permitted, we may send you information about Abtello products, promotions, or store updates.

You can unsubscribe from marketing emails using the unsubscribe option provided in the communication or by contacting us.

Order confirmations, delivery updates, security notices, and other service-related communications may still be sent when necessary.

International Data Transfers

Some service providers may process information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable UK data protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention, and business requirements.

Retention periods may vary depending on the type of information involved.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion in certain circumstances

  • Request restriction of processing

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing relies on consent

Certain rights may be subject to legal limitations or exceptions.

To exercise a privacy right, contact us at contact@abtello.co.uk. We may need to verify your identity before completing certain requests.

Children's Privacy

Our ecommerce services are intended for individuals legally capable of making online purchases or those using the service with appropriate involvement from a parent or guardian.

We do not knowingly seek to collect personal information directly from children where parental or guardian involvement is legally required.

Third-Party Links

Our website may contain links to independent third-party websites.

Abtello is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

The latest version will be published on our website with an updated revision date where appropriate.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom

Email: contact@abtello.co.uk
Phone: +44 7501 646216