Refund policy

At Abtello, we want the returns process to be clear and straightforward. If you're not satisfied with an eligible purchase, we're here to help.

30-Day Returns

We offer a 30-day return period for eligible products, starting from the date you receive your order.

For a standard change-of-mind return, the product should generally be unused, in its original condition, and returned with its original packaging, accessories, manuals, and other supplied components.

How to Start a Return

Before sending anything back, please contact our customer service team:

Email: contact@abtello.co.uk

Include your order number, the product you wish to return, and the reason for your return.

Once your request has been reviewed, we will provide the appropriate return instructions.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete, or you receive an incorrect product, please contact us as soon as reasonably possible.

Provide your order number and a description of the issue. We may also request photographs of the product and packaging to help us investigate.

Where applicable, we will provide an appropriate solution in accordance with your statutory consumer rights.

Return Shipping

For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated.

Where an item is faulty, damaged, incorrect, or otherwise requires a remedy at our expense under applicable law, we will provide appropriate return instructions.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds are normally issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If you would like a different product, please contact us to check whether an exchange is available.

Depending on availability, we may recommend returning the original product and placing a new order.

Your Consumer Rights

Nothing on this page limits or excludes your statutory rights under applicable UK consumer law.

For complete eligibility requirements, exclusions, cancellation rights, and other conditions, please review our full Return & Refund Policy.

Need Help?

For assistance with a return or refund:

Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom

Email: contact@abtello.co.uk
Phone: +44 7501 646216