Shipping Policy
Thank you for shopping with Abtello. This Shipping Policy explains our order processing, delivery options and other important information relating to the shipment of your order.
Order Processing
Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding UK public holidays.
Once your order has been dispatched, you will receive a confirmation email containing available tracking information.
United Kingdom Delivery
We currently offer the following UK delivery options:
Economy Delivery
Estimated delivery: 5–8 business days after dispatch
Cost: Free
Standard Delivery
Estimated delivery: 3–4 business days after dispatch
Cost: £15.00
Delivery estimates are provided as guidance and begin after the order has been processed and dispatched.
Order Tracking
Where tracking is available, tracking details will be sent to the email address provided when placing your order.
Please allow some time after receiving your dispatch confirmation for tracking information to become active with the carrier.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your delivery information carefully before completing checkout. If you notice an error after ordering, contact us as soon as possible at contact@abtello.co.uk.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:
- Courier or postal delays
- Severe weather
- Public holidays
- High seasonal demand
- Transportation disruptions
- Incorrect or incomplete delivery information
If your order is significantly delayed, please contact our customer support team and we will assist you in checking its status.
Multiple Shipments
Some orders containing multiple products may be dispatched separately. If this happens, you may receive more than one package or tracking number.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
Damaged or Incorrect Deliveries
Please inspect your order after delivery.
If your order arrives damaged, contains an incorrect product, or appears to be missing an item, contact us as soon as reasonably possible at contact@abtello.co.uk.
Please include your order number and, where relevant, clear photographs showing the product, packaging and issue so we can investigate.
Lost Packages
If your tracking information shows an unusual delay or you believe your parcel may have been lost in transit, please contact us.
We will review the available tracking information and, where appropriate, work with the delivery provider to investigate.
International Shipping
Unless international delivery options are specifically displayed and available during checkout, orders are currently intended for delivery within the United Kingdom.
Available destinations, shipping charges and delivery estimates will be shown at checkout where applicable.
Contact Us
If you have questions about shipping or an existing delivery, please contact:
Abtello
34 Watford Rd
Cotteridge
Birmingham B30 1NW
United Kingdom
Email: contact@abtello.co.uk
Phone: +44 7501 646216