Billing Terms & Conditions
These Billing Terms & Conditions explain how payments, charges, refunds and related billing matters are handled when you make a purchase from Abtello.
By placing an order through our website, you agree to these Billing Terms together with our Terms of Service, Shipping Policy, Refund & Returns Policy and Privacy Policy.
1. Accepted Payment Methods
Available payment methods are displayed during checkout and may vary depending on your location, device and the payment services currently supported by our store.
Payment methods may include eligible:
- Credit cards
- Debit cards
- Digital wallets
- Other payment options displayed at checkout
Only payment methods actually displayed and available during checkout should be considered accepted by Abtello.
2. Currency
Prices for customers shopping through our UK store are generally displayed in Pounds Sterling (GBP £) unless otherwise indicated.
The final amount and currency applicable to your purchase will be clearly displayed during checkout before you submit your order.
If your payment method uses another currency, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your payment provider and are not controlled by Abtello.
3. Payment Authorisation
When placing an order, you authorise Abtello and our payment service providers to charge the payment method selected at checkout for the total amount shown.
Your payment may be subject to authorisation and security checks by your bank, card issuer or payment provider.
An order may be delayed, declined or cancelled if payment cannot be successfully authorised.
4. Accurate Billing Information
You agree to provide current, complete and accurate billing and payment information when placing an order.
This may include your:
- Full name
- Billing address
- Email address
- Telephone number
- Other information reasonably required to process the transaction
Providing inaccurate information may result in payment failure or delays in processing your order.
5. Order Verification & Fraud Prevention
To help protect customers and our business against unauthorised transactions, orders may be subject to reasonable security and fraud-prevention checks.
In some circumstances, we may request additional information reasonably necessary to verify an order or payment.
We reserve the right to decline or cancel an order where we reasonably believe that payment is unauthorised, fraudulent or otherwise presents a security risk.
If we cancel an order after payment has been collected, an appropriate refund will be issued.
6. Prices and Charges
The product price, applicable delivery charges and total order amount will be displayed before you complete checkout.
We aim to ensure that prices displayed on our website are accurate. If we identify an obvious pricing error, we may contact you before fulfilling the order to explain the issue and provide appropriate options.
Nothing in these terms affects your statutory rights.
7. Payment Security
Payments may be processed through third-party payment providers using their own secure payment systems.
Abtello does not necessarily receive or store your complete payment card details.
Payment providers may apply their own terms, privacy policies and security procedures when processing your transaction.
8. Refunds
Approved refunds will normally be returned to the original payment method used for the purchase.
Once a refund has been processed, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Refund eligibility and return requirements are explained in our Refund & Returns Policy.
9. Cancelled Orders
If you wish to cancel an order, please contact us as soon as possible at contact@abtello.co.uk.
If your order has not yet entered fulfilment or been dispatched, we will attempt to process your cancellation.
If an order has already been dispatched, you may need to follow our returns procedure after receiving it.
Your statutory cancellation rights, where applicable, are not affected.
10. Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once for the same order, please contact us promptly.
Provide your order number and relevant transaction information so we can investigate the issue.
For security reasons, please do not send complete payment card numbers or security codes by email.
11. Failed or Declined Payments
A payment may be declined for reasons determined by your bank, card issuer or payment provider.
If payment fails, please check that your billing information is correct or contact your payment provider for further information.
We cannot guarantee that every payment method or transaction will be approved.
12. Changes to These Billing Terms
We may update these Billing Terms periodically to reflect changes to our payment methods, business practices or applicable requirements.
The latest version will be published on our website with an updated revision date.
13. Contact Us
For questions about payments, billing or an existing order, please contact:
Abtello
34 Watford Rd
Cotteridge
Birmingham B30 1NW
United Kingdom
Email: contact@abtello.co.uk
Phone: +44 7501 646216