Shipping policy

At Abtello, we aim to provide a clear and reliable delivery experience. This policy explains our order processing, delivery options, estimated delivery times, tracking, and how we handle delivery issues.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Business days are Monday to Friday, excluding UK bank and public holidays.

UK Shipping Options

Economy Delivery

  • Estimated delivery: 5–8 business days

  • Cost: Free

Standard Delivery

  • Estimated delivery: 3–4 business days

  • Cost: £15.00

Available shipping options and final delivery charges are displayed at checkout before you complete your order.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to register the shipment after receiving your tracking details.

Delivery Estimates

Delivery times are estimates and generally apply after an order has been processed and dispatched.

Occasional delays may occur because of severe weather, courier disruption, public holidays, unusually high delivery volumes, or other circumstances outside our reasonable control.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, please contact us immediately at contact@abtello.co.uk. We will try to correct the address before dispatch where possible, but changes cannot be guaranteed after processing has begun.

Delayed or Missing Orders

If your order has not arrived within the expected timeframe, please check the available tracking information first.

If you still require assistance, contact us with your order number so we can review the shipment.

Damaged Deliveries

If an order arrives damaged, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the product and packaging where appropriate.

Contact Us

For shipping or delivery enquiries:

Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom

Email: contact@abtello.co.uk
Phone: +44 7501 646216