FAQ

Find answers to common questions about shopping with Abtello, including orders, delivery, payments, returns, and customer support.

How do I place an order?

Browse our products, select the item and available options you want, and add it to your cart. When you're ready, proceed to checkout and provide your delivery and payment information.

After successfully placing your order, you should receive an order confirmation by email.

How long does order processing take?

Orders are typically processed within 1–3 business days after successful payment confirmation.

Business days are Monday to Friday, excluding UK bank and public holidays.

What are your UK delivery times?

We currently offer:

Economy Delivery: 5–8 business days – Free
Standard Delivery: 3–4 business days – £15.00

Available options and final shipping charges will be displayed at checkout.

Can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's system to register your shipment after receiving the tracking details.

What payment methods do you accept?

We accept the payment methods displayed as available during checkout. These may include major debit and credit cards and supported digital payment options.

Is payment secure?

Payments are processed through secure payment providers available through our online store. Abtello does not directly store your complete debit or credit card details.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order.

We will try to assist where possible, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

What is your return policy?

We offer a 30-day return period for eligible products.

For standard change-of-mind returns, products should generally be unused, in their original condition, and returned with their original packaging and supplied accessories.

Please contact us before returning an item.

How do I request a return?

Email contact@abtello.co.uk with your order number, the product you wish to return, and the reason for your request.

If your return is accepted, we will provide the appropriate return instructions.

What if my item arrives damaged or faulty?

Please contact us as soon as reasonably possible if your product arrives damaged, faulty, incomplete, or incorrect.

Include your order number and details of the issue. We may request photographs to help us investigate.

Your statutory consumer rights remain unaffected.

When will I receive my refund?

Once an eligible return has been received and inspected, we will notify you regarding your refund.

Approved refunds are normally issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

What should I do if my order is delayed?

Check your tracking information first, where available.

If your order is significantly beyond the estimated delivery timeframe, contact us at contact@abtello.co.uk with your order number so we can assist.

Can I change my delivery address?

Contact us immediately if you notice an error in your delivery address.

We will try to update it before dispatch, but we cannot guarantee address changes once your order has entered processing or has been handed to the carrier.

How can I contact Abtello?

For product, order, delivery, payment, or return enquiries:

Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom

Email: contact@abtello.co.uk
Phone: +44 7501 646216