Customer Service

At Abtello, we want every stage of your shopping experience to be straightforward. This page provides useful information about placing an order, receiving updates, delivery, and getting assistance.

Before You Order

Before completing your purchase, please review the product description, specifications, available options, price, and estimated delivery information.

If you have a question about a product before ordering, contact our customer support team and we will be happy to assist.

Placing Your Order

Add your chosen products to your basket and proceed through our secure checkout.

Please ensure your email address, billing information, and delivery address are complete and accurate before submitting your order.

Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us promptly if you notice an error.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, tracking information may be provided by email where tracking is available.

Changing an Order

If you need to request a change to an order, contact us as soon as possible.

We will try to assist where possible, but we cannot guarantee changes after an order has entered processing or been dispatched.

Delivery Support

If your order has not arrived within the estimated delivery timeframe, check your tracking information first.

If you require further assistance, contact us with your order number and we will review the available delivery information.

Damaged or Incorrect Orders

Please inspect your products after delivery.

If an item arrives damaged, faulty, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Include your order number and details of the issue. Photographs may be requested where appropriate to help us investigate.

Returns & Refunds

Eligible purchases may be returned in accordance with our Return & Refund Policy.

Please contact us before returning a product so that we can provide the appropriate instructions.

Customer Support

For assistance with products, orders, payments, deliveries, returns, or other customer service matters, contact:

Abtello
34 Watford Rd, Cotteridge
Birmingham B30 1NW
United Kingdom

Email: contact@abtello.co.uk
Phone: +44 7501 646216

We aim to handle customer enquiries clearly and efficiently and provide appropriate assistance throughout the ordering process.